Privacy Policy

Last updated: 11 June 2026

1. Introduction

Bravo Culinary Solutions Limited (“Bravo”, “we”, “us”, or “our”) is committed to protecting the privacy of individuals whose personal data we collect, hold, process, and use in connection with our website www.bravoculinarysolutions.com (the “Site”) and our marketing and sales activities.

We comply with the applicable requirements of the Personal Data (Privacy) Ordinance (Cap. 486) of the laws of Hong Kong (“PDPO”) and the data protection principles contained in Schedule 1 to the PDPO.

By visiting the Site or providing your personal data to us (for example, via online forms or email), you acknowledge and agree that your personal data will be collected, used, stored, and otherwise processed as described in this Privacy Policy.

2. Types of personal data we collect

We collect and process the following categories of personal data, which may be provided directly by you or generated through your use of the Site:

Identification and contact details: Name, company name, job title, business email address, and business phone number (if provided).
Technical and usage data: Internet Protocol (IP) address, browser type and version, device identifiers, time zone setting and location, operating system, and Site usage information (such as pages viewed, referring URLs, and clickstream data).
Communication data: The content of your communications with us, including enquiries submitted via online forms, emails, or other contact channels.

We do not intentionally collect sensitive categories of personal data (such as information about health, race, or religious beliefs) through the Site. If you choose to provide such information, you do so voluntarily and it will be handled in accordance with this Privacy Policy and the PDPO.

3. Purposes of collection and use of personal data

We collect and use personal data for purposes directly related to our functions and activities as a provider of culinary and foodservice solutions, including:

Providing information about our products, solutions, and services to existing and potential customers and business partners.
Responding to your enquiries, requests for proposals, product information requests, or other communications.
Conducting business development and sales lead generation, including qualification, follow‑up, and account management activities.
Sending direct marketing communications (subject to the “Direct marketing” section below), such as email newsletters, product updates, event invitations, and promotional offers related to our products and services.
Operating, administering, maintaining, and improving the Site, including troubleshooting, data analysis, testing, research, and statistical and usage analytics.
Protecting our rights, property, and safety, and complying with applicable laws, regulations, and regulatory requirements, or responding to lawful requests by public authorities.

We will only use your personal data for the purposes described above or for purposes directly related to those purposes, and in any event in compliance with Data Protection Principle 3 (use of personal data) under the PDPO, unless we have obtained your prescribed consent to use your personal data for other purposes.

4. Direct marketing

We may use your name, contact details (including email address), and information about your role or organisation to send you direct marketing communications regarding:

Our culinary, foodservice, and related products and solutions.
Professional events, tastings, demonstrations, trade exhibitions, or industry activities that we organise, sponsor, or participate in.
Content such as newsletters, market insights, case studies, and product updates relating to the food and beverage, hospitality, and culinary sectors.

We will only use your personal data for direct marketing if we have provided you with the prescribed information required under the PDPO and obtained your consent (which may include an indication of no objection) to such use.

You may at any time request us to cease using your personal data for direct marketing by following the unsubscribe instructions in our marketing communications or by contacting us using the contact details set out in the “Contact us” section below. We will honour your request without charge.

5. Legal basis and obligation to provide data

Where we collect personal data from you directly, it is generally obligatory for you to provide the requested personal data so that we can process your enquiry or provide you with requested information or services. If you do not provide such data, we may be unable to respond fully to your request or provide certain services.

We collect and process personal data in order to perform or prepare to perform contracts with you or your organisation, to comply with legal obligations, and for our legitimate interests in operating and developing our business, provided that such interests are not overridden by your data privacy rights.

6. Cookies and similar technologies

We may use cookies and similar technologies on the Site to:

Enable basic Site functionality and security.
Understand how visitors use the Site, including which pages are viewed and how users navigate the Site.
Improve the performance, content, and user experience of the Site.

Cookies are small text files placed on your device when you visit the Site. You may set your browser to refuse all or some cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, some parts of the Site may become inaccessible or not function properly.

Where cookies involve the collection of personal data (for example, an IP address that identifies an individual), such data will be handled in accordance with this Privacy Policy and the PDPO.

7. Disclosure and transfer of personal data

We may disclose or transfer your personal data to the following parties for the purposes stated in this Privacy Policy:

Our group companies, affiliates, and associated brands involved in the provision, marketing, or support of our products and services.
Service providers and data processors who provide services to us (for example, website hosting, marketing platforms, email delivery services, customer relationship management systems, data analytics, or IT support).
Professional advisers such as lawyers, auditors, and consultants, where reasonably necessary for the establishment, exercise, or defence of legal claims or for compliance and risk management purposes.
Law enforcement agencies, regulators, courts, or other governmental authorities where disclosure is required or authorised by law, regulation, or court order.

When we engage service providers or data processors to process personal data on our behalf, we will adopt contractual or other means to ensure that they only process personal data in accordance with our instructions and that they take appropriate measures to protect the security of the personal data consistent with Data Protection Principle 4 (data security) under the PDPO.

If we transfer personal data outside Hong Kong, we will do so in compliance with applicable PDPO requirements and, where appropriate, by ensuring that the recipient is subject to data protection obligations substantially similar to the PDPO or by obtaining relevant consent.

We do not sell personal data to third parties for their independent direct marketing purposes.

8. Data retention

We will retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required or permitted by applicable laws and regulations.

The retention period may vary depending on the nature of the data and the purposes of processing, but we will take all practicable steps to ensure that personal data is not kept longer than necessary. When personal data is no longer required, we will take steps to erase, anonymise, or otherwise securely dispose of it in accordance with our internal policies and Data Protection Principle 2 (accuracy and retention of personal data).

9. Data security

We take all practicable steps to ensure that personal data we hold is protected against unauthorised or accidental access, processing, erasure, loss, or use.

Measures include administrative, technical, and physical safeguards appropriate to the nature of the data and the harm that might result from such events, such as access controls, password protection, encryption or pseudonymisation where appropriate, and restrictions on who may access personal data on a “need to know” basis.

Where we engage data processors, we use contractual or other means to ensure that they provide comparable standards of security and handle personal data only in accordance with our instructions.

10. Your rights of access and correction

Under the PDPO, you have the right to:

Request confirmation as to whether we hold personal data about you and, if so, request access to such personal data.
Request correction of any personal data about you that is inaccurate, incomplete, or outdated.

Requests for access or correction should be made in writing to us using the contact details in the “Contact us” section below. We may charge a reasonable fee to process a data access request, but not for a data correction request, in accordance with the PDPO.

We may need to verify your identity and request further information in order to process your request. We may refuse access or correction requests in the circumstances permitted by the PDPO and will provide reasons for any refusal.

11. Links to third‑party sites

The Site may contain links to websites, applications, or services operated by third parties. This Privacy Policy does not apply to those third‑party platforms, and we are not responsible for their privacy practices or the content of their sites.

If you follow a link to any third‑party site, please refer to the privacy policy or statement of that site before providing any personal data.

12. Children’s privacy

Our Site and services are not directed to individuals under the age of 18, and we do not knowingly collect personal data from minors without appropriate consent where required by law.

If you believe that we may have collected personal data from a minor without appropriate consent, please contact us so that we can take appropriate steps to delete the data or obtain necessary consent.

13. Updates to this Privacy Policy

We may update or revise this Privacy Policy from time to time to reflect changes in our practices, legal or regulatory requirements, or other operational needs.

Any changes will be posted on the Site with an updated “Last updated” date and will take effect upon posting. Your continued use of the Site or continued provision of personal data to us following any changes constitutes your acceptance of the updated Privacy Policy.

14. Contact us

If you have any questions about this Privacy Policy, our personal data practices, or if you wish to exercise your rights of access or correction or to opt out of direct marketing, please contact:

Bravo Culinary Solutions Limited
Unit 1008 Oceanic Industrial Building, 2 Lee Lok Street, Ap Lei Chau, Hong Kong
Email: enquiries@bravoculinarysolutions.com
Phone: +852 3528 0348

We will handle all enquiries and complaints regarding personal data in a timely and appropriate manner, in accordance with the PDPO and any relevant guidance issued by the Office of the Privacy Commissioner for Personal Data, Hong Kong.